The FARO Edge proved to be the answer Techno Engineers was so earnestly seeking. It resolved its measurement and inspection woes, rendering the processes the precision they deserved.
The familiar adage of the customer being always right may not be helpful when taken to the extreme but it has proven useful for businesses at times through incorporating useful customer suggestions.
One such company that experienced a positive transformation in its production process is Techno Engineers, a tooling and machining specialist that specializes in manufacturing an array of high-quality special purpose machines (SPMs), robotic cells, jigs, fixtures, receiving gauges, welding fixtures, panel checkers, and tooling systems.
The FARO Edge tackles inspection checks on objects of a wide range of sizes, weights and shape complexities efficiently, helping Techno Engineers provide accurate results with tolerances up to 20 micron.
A machine shop’s measurement needs
Techno Engineers has to frequently check for the alignment, calibration, and installation of jigs, fixtures, and gauges that it manufactures. In addition, it also conducts inspections and obtains dimensional calculations of components to ensure that its products meet quality standards before delivery.
The team earlier relied on hand tools such as height masters, height gages, slip-gages, micrometers, and Vernier calipers for measurements. While these conventional methods worked, obtaining measurements was highly time-consuming.
Speaking on the need for an alternative way to measure, Davinder Kumar Dhingra, Owner & Director, Techno Engineers, states, “Inspection of one product alone would occupy a team of 4-5 people for several days. The accuracy of the results was also heavily dependent on the skills of the operator, and there were certain complex structures that our existing tools were unable to handle. It was not ideal and we were determined to find a better solution.”
Taking the customers’ recommendation
Techno Engineers had always enjoyed a strong partnership with its customers, creating an atmosphere of open sharing and honest feedback. On separate occasions, the company’s customers recommended FARO’s measurement solutions to it. After careful consideration, Techno Engineers then invested in a 9-ft FARO Edge and the move has enabled the company to boost customer satisfaction levels tremendously.
On any given day, the team works with objects of a wide range of sizes and weights — with parts as small as 10 × 10 cm in size or SPMs as large as 2 × 1 m, and corresponding weights from 100 gto about 1 metric ton (1,000 kg). The FARO Edge tackles inspection checks on these objects efficiently, regardless of size, weight, or shape complexity.
Operators no longer have to worry about moving a bulky, heavy object to a measuring room, or about finding a suitable hand tool. Moreover, Techno Engineers can now provide results that are far more precise and accurate, with tolerances up to 20 micron.
In addition, the company can easily generate reports with the FARO CAM2 Measure 10, an accompanying 3D measurement software. Importantly, these objective reports serve as a source of reliable reference between them and their customers, who are also familiar with the FARO solutions.
Enhanced efficiency and improved capabilities
Today, Techno Engineers can inspect complete bike frames within 60 to 90 minutes, with 1-2 team members instead of 5. Factoring in the time taken for corrections, assembly, and a second round of inspection, a process that used to take 7–10 days can now be condensed into just a day.
“The improvement in efficiency is remarkable. FARO has really made the measurement and inspection process much easier and quicker for us. Our team is adept with the FaroArm now, and we plan to invest in more such solutions to help us in the area of profile projection,” Dhingra concludes.
Techno Engineers’ investment in a 9-ft FARO Edge has enabled the company to boost customer satisfaction levels tremendously.