Keeping Everything Running

Mitsubishi ElectricIndia (MEI) has grown to become a company offering a wide range of innovative and high-quality products for the Indian market. This includes products andsolutions for Air Conditioners, Automotive Equipment, Elevators & Escalators, Factory Automation and Industrial Systems, Hydronics & Commercial Air Conditioners, Power Systems, Semiconductor & Devices,Transportation Systems and Visual & Imaging.

Preventive maintenance contract

When machines are run continuously, there is a possibility of deterioration of CNC parts due to the entry of dust, moisture, coolant mist etc., resulting in early failure of parts and machine breakdown. Also, variation in incoming voltage, cabinet temperature, machine vibration affects the life of CNC parts. To overcome these issues and increase the machine availability for production, MEI offers a regular Preventive Maintenance to their customers. The maintenance involves a systematic, periodic inspection of the machines where potential problems are detected and corrected to prevent their failure. It involves:

Complete health check of all CNC parts including supply, temperature and vibration;

Cleaning of units and replacement of consumable parts such as battery and fans;

Complete data back-up of CNC including hard disc;

Overhauling of drives and motor at Mitsubishi Repair Center.

To avail of the preventive maintenance service, customers have to opt for a contract with MEI that covers the maintenance of CNCs of models A and B with different payment structure for each. Model A includes Standard CNC (M60/ M70/ E60/ E70), Mazak Mazatrol (EIA). Model B includes Standard CNC (M700 with Windows), Mazatrol (Matrix, Fusion, Smart), Citizen (M730, M635), M720BM, M730BM/UM, M750BM/UM, C70. Both models have a very competitive pricing, for each machine for the same duration of 2 years.

CNC service support

MEI’s CNC Service Network is spread globally and throughout the country with its head and branch offices in North, South, West, East, and Central zones. This encourages customers who expect quick responses, solid technologies and user-friendly support to prefer Mitsubishi CNC.

Service support is provided within 24 hours of the work order. Prompt and precise online support is provided by dedicated front engineers who assist customers on all queries from technical to commercial via phone and email.

Highly experienced field engineers provide high-quality customer service and handle troubleshooting, diagnosing, problem fixing and root
cause analysis.

Parts support, repair and exchange

The company maintains a stock of around 2,400 varieties of genuine parts manufactured at Mitsubishi Electric, Japan and provides lifetime part support for all type of controllers from M300 series to M80/800 series CNC. Spare part support is present across India, Bangladesh and Sri Lanka and parts are delivered within 24 hours to pan India customers. For part repair, skilled repair engineers provide quick and efficient support for Mean Time to Repair (MTTR) reduction. There exists a 24 hours testing facility with an average turnaround time of two days. Part exchange facility is available for selected parts and is subject to the condition of the faulty part under exchange. New or reconditioned parts are provided against faulty parts with a benefit of 30 percent. Faulty parts are taken back by MEI and those then become the company’s asset.

Extended Warranty Contract (EWC)

MEI’s extended warranty for its machines ensures low running costs, quick response time and high productivity due to lower breakdown time. The reasonably priced contract covers all products including Spindle and Servo Motor and also includes free inspection visits. Round the clock customer support is provided by qualified and trained engineers via phone and email. Dedicated toll-free number with a password is allotted to customers to facilitate priority service to those registered under this service. Parts and engineers for service are dispatched on the next working day as per MEI’s standard service policy.

A stitch in time

The adage is all the more powerful in the industrial context where a machine breakdown can spiral into a number of other issues resulting in a drop in production and wastage of productive working hours. Hence, a maintenance regime helps to attain the goal of consistent industrial practices with better safety of the equipment and im­proved production. The other perks that come along make it too good to pass up.

---

---